Introduction
At the core of our SaaS product is a commitment to security, high availability, and operational efficiency. We understand that our platform must support highly operational businesses without causing disruptions. This document outlines the measures we have implemented to ensure the security and reliability of our SaaS product.
Architecture and Design
High Availability
- Redundancy: Our architecture is designed with redundancy in mind, utilizing multiple availability zones to ensure physical separation and fault tolerance.
- Horizontal Scalability: Every component of our system is horizontally scalable, allowing us to handle increased loads seamlessly.
- Zero Downtime Deployments: We perform multiple zero downtime deployments per component each day, ensuring continuous improvement without service interruptions.
Data Security
- Encryption: All data is encrypted both at rest and in transit, ensuring that sensitive information is protected from unauthorized access.
- Access Control: Data is only accessible by authorized personnel, with strict access controls in place to prevent unauthorized access.
Multi-Tenancy
- Isolation: Our multi-tenancy architecture ensures that data from different tenants is isolated. This is verified through rigorous testing and our bug bounty program.
- Shared Datastore: We use a shared datastore that is designed to be highly available and scalable, supporting the needs of multiple tenants efficiently.
Operational Excellence
Monitoring and Alerts
- Error Alerts: We receive alerts on errors, allowing us to respond quickly and minimize the impact on our users.
- Continuous Deployment: Our continuous deployment pipeline ensures that updates are rolled out smoothly and efficiently, reducing the mean time to recovery (MTTR).
Backup and Recovery
Data Backups: Regular backups are performed to ensure data integrity and availability in case of failures. Low Recovery Time Objective (RTO): Our systems are designed to achieve a very low RTO, ensuring that services can be restored quickly in the event of an outage.
ISO 27001 Certification
Because of our commitment to security we were able to gain ISO 27001 certification. ISO 27001 is an international standard for information security management systems (ISMS). Achieving this certification means that we have implemented a systematic approach to managing sensitive company and customer information, ensuring its confidentiality, integrity, and availability.
What ISO 27001 Means for Our Company
Having ISO 27001 certification signifies that we adhere to the highest standards of information security. It involves rigorous risk assessments, the implementation of robust security controls, and continuous improvement of our security practices. For our customers, this certification provides assurance that their data is handled with the utmost care and protected against potential threats.
Partnership and Support
We position ourselves as your partner in enabling your business operations, not disrupting them. Our commitment to high availability, security, and operational efficiency reflects in every aspect of our architecture and processes.
Shared Responsibility
Security and business continuity are a shared responsibility between us and our customers. While we ensure the highest level of security and reliability on our platform, we encourage customers to implement contingency plans for their critical processes. This helps protect against potential issues on your side, such as connectivity problems or internal system disruptions.
Additionally, to safeguard your data, please avoid sending or storing any sensitive information not required for our services. By working together, we can maintain a secure and resilient partnership.
Conclusion
By implementing robust security measures, ensuring high availability, and maintaining operational excellence, we provide a secure and reliable SaaS product that supports your business needs. Our continuous improvements and proactive monitoring ensure that we can quickly address any issues, keeping your operations running smoothly.